Returns & Refunds

We want you to love every piece. If something isn't right, here is how we can help.

Hygiene first

For hygiene reasons, lingerie can only be returned if it is unworn, unwashed, in its original packaging, with all tags and hygiene liners still attached. Thongs and panties sold individually are final sale unless they arrive damaged or incorrect.

Return window

You may request a return within 14 days of delivery. To start a return, email yossi669@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Return shipping

Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility and original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

Need a different size? The fastest way is to return the item for a refund and place a new order.

EU and UK customers

Nothing in this policy limits any statutory rights you have under the consumer laws of your country.