Refund policy

Returns
You may request a return within 14 days of delivery. To be eligible, a complete lingerie set or garment must be unworn, unwashed and undamaged, with original tags and packaging. For hygiene reasons, panties and stockings sold individually cannot be returned or exchanged. Items marked as non-returnable and free gifts cannot be returned.

How to request a return
Email us at yossi669@gmail.com within 14 days of delivery with your order number, the items and the reason for the return. We will reply with return instructions and the return address for your order, because items ship from different fulfillment partners. Please do not send anything back before we confirm. Returns sent without our approval, or to the address on the original package, cannot be accepted.

Return shipping
Return shipping costs are paid by the customer, except when we sent the wrong item or a damaged item.

Damaged or wrong items
Please inspect your order on delivery. If an item is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and clear photos so we can resolve it.

Refunds
After the returned item arrives and is inspected, we will email you whether the refund is approved. Approved refunds go to your original payment method, usually within 10 business days. The original shipping fee and any import duties or taxes are not refundable.

Exchanges
The fastest way to get a different size or item is to return the original item and place a new order.

Cancellations
Orders that have not shipped can be cancelled if you contact us promptly. Once an order has shipped it cannot be cancelled; please use the return process after delivery.

UK and EU customers
Your statutory consumer rights are not affected by this policy.

Questions? Contact us at yossi669@gmail.com.